Human

I keep coming back to one question: what does this feel like on a bad day? When someone is tired, overwhelmed, or already behind. That mindset got sharpened hard in enterprise app work at HDR, where the users aren’t browsing for fun. They’re trying to get critical work done inside complex systems, often under deadlines, friction, and stress. In that context, clarity and restraint aren’t style choices; they’re care. Work tied to high-stakes environments like the U.S. Department of Justice reinforced the same principle from another angle: confusion has consequences. And in community work like Covey, the human layer is the whole point; belonging and emotional safety are part of the design brief, whether anyone writes them down or not.

Enterprise UX: reducing cognitive load in complex tools
Calm, legible experiences designed for stressed users
Designing for dignity and trust in high-stakes contexts
Community-centered design where belonging and agency matter